我們服侍窮人

作為一個以兒童為本的基督教人道組織，香港世界宣明會致力為生活在貧窮中的兒童、家庭及社區帶來長遠的改變。我們服侍貧窮人，以顯明神對世人無條件的愛，並不分宗教、種族及性別。目前，香港世界宣明會及各地辦事處在全球近100個國家工作。

Senior Donor Services Supervisor (Donor Relations)

Job Responsibilities:

  • Lead and supervise a small team to conduct proactive outbound calls (warm call) and follow-ups with donors, with an aim to strengthen donors’ commitment
  • Coach and empower teammates to uplift service quality
  • Maintain donors’ retention KPI and reduce attrition
  • Participate in the planning and implementation for donor retention activities
  • Occasionally support Hotline service and department events

Job Requirements:
  • Bachelor Degree holder with 5 years’ experience in customer services or call centre
  • Supervisory experience is preferred
  • Customer care mindset with effective communication and professional telephone handling skills
  • Self-motivated, well-organized and able to perform well under pressure
  • Good command of written and spoken English and Chinese
  • On renewable contract term for the initial two years. Candidates with satisfactory performance may convert to permanent employment afterwards based on business needs

請按以上連結遞交申請。

香港世界宣明會致力保護所有兒童及成人援助對象，使他們免受虐待、剝削和傷害。獲邀參加面試的應聘者必須向本會申報，是否有侵犯兒童或性罪行的刑事犯罪紀錄。如有需要時，獲聘者或需提交香港警務處的性罪行定罪紀錄查核。

你的個人資料只供辦理招聘手續，並按照本會〈私隱政策〉處理。如申請者於遞交申請後六個星期內未獲邀參加面試，則可視為落選。未獲錄用之申請者個人資料將於12個月內被銷毀。