我們服侍窮人

作為一個以兒童為本的基督教人道組織，香港世界宣明會致力為生活在貧窮中的兒童、家庭及社區帶來長遠的改變。我們服侍貧窮人，以顯明神對世人無條件的愛，並不分宗教、種族及性別。目前，香港世界宣明會及各地辦事處在全球近100個國家工作。

Assistant Donor Services Officer (Customer Service)

Job Responsibilities:

  • Conduct outbound calls to donors to enhance donor retention and engagement.
  • Build and maintain positive donor relationships through proactive communication and follow-up.
  • Handle donor enquiries and provide appropriate solutions through phone and and other channels, including mail, email, SMS, and digital platforms, as needed.
  • Maintain accurate records of donor interactions and follow-up actions.
  • Escalate donor feedback and concerns to supervisors for service improvement.
  • Support donor retention campaigns and other donor engagement initiatives as required.
Job Requirements:
  • Education: post-secondary education.
  • Working Experience: at least 3 years experience, preferably in customer services.
  • Good command of English and Chinese (both written and spoken).
  • Ability to resolve donor enquiries with strong problem solving & communication skills.
  • Ability to work independently and perform well under pressure.



請按以上 連結遞交申請。

香港世界宣明會致力保護所有兒童及成人援助對象，使他們免受虐待、剝削和傷害。獲邀參加面試的應聘者必須向本會申報，是否有侵犯兒童或性罪行的刑事犯罪紀錄。如有需要時，獲聘者或需提交香港警務處的性罪行定罪紀錄查核。

你的個人資料只供辦理招聘手續，並按照本會〈私隱政策〉處理。如申請者於遞交申請後六個星期內未獲邀參加面試，則可視為落選。未獲錄用之申請者個人資料將於12個月內被銷毀。