Join World Vision to Help Needy Children

As a child-focused Christian humanitarian organization, World Vision Hong Kong is committed to working to create lasting change in the lives of children, families and communities living in poverty. We serve the poor as a demonstration of God's unconditional love for all people regardless of religion, race, ethnicity or gender.  At present, World Vision Hong Kong and its partnership offices are working in nearly 100 countries.

Join us and share the joy of serving the poor and transforming the lives of children in underprivileged communities.

Senior Donor Services Supervisor (Donor Relations)

Job Responsibilities:

  • Lead and supervise a small team to conduct proactive outbound calls (warm call) and follow-ups with donors, with an aim to strengthen donors’ commitment
  • Coach and empower teammates to uplift service quality
  • Maintain donors’ retention KPI and reduce attrition
  • Participate in the planning and implementation for donor retention activities
  • Occasionally support Hotline service and department events

Job Requirements:

  • Bachelor Degree holder with 5 years’ experience in customer services or call centre
  • Supervisory experience is preferred
  • Customer care mindset with effective communication and professional telephone handling skills
  • Self-motivated, well-organized and able to perform well under pressure
  • Good command of written and spoken English and Chinese
  • On renewable contract term for the initial two years. Candidates with satisfactory performance may convert to permanent employment afterwards based on business needs

Please apply by clicking above.

World Vision Hong Kong is committed to safeguarding our children and adult beneficiaries from any risk of abuse, exploitation and harm. Candidates selected for interviews will be requested a self-declaration of previous records for any crimes against children or sexual offences, and may be requested to undergo Sexual Conviction Record Check by the HK Police.

Personal Data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the organisation's personal data privacy policy. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed within 12 months.