Join World Vision to Help Needy Children

As a child-focused Christian humanitarian organization, World Vision Hong Kong is committed to working to create lasting change in the lives of children, families and communities living in poverty. We serve the poor as a demonstration of God's unconditional love for all people regardless of religion, race, ethnicity or gender.  At present, World Vision Hong Kong and its partnership offices are working in nearly 100 countries.

Join us and share the joy of serving the poor and transforming the lives of children in underprivileged communities.

Assistant Donor Services Officer (Hotline)

Job Responsibilities:

  • Handle and follow up hotline inquiries through various channels including phone calls, emails and faxes
  • Support outbound calls in effective and timely manner
  • Assist in donors’ retention activities in order to strengthen donors’ commitment
  • Support department and corporate functions while need

Job Requirements:

  • Post-secondary education or above
  • At least 2 years’ experience in customer services / call centre
  • Customer-oriented with good telephone manner and communication skills
  • Self-motivated, sincere, detail-minded and well organized
  • Good command in both written and spoken English and Chinese
  • On renewable contract term for the initial two years. Candidates with satisfactory performance may convert to permanent employment afterwards based on business needs
  • Suitable candidate with more experience will be considered as Donor Services Officer

Please send your full resume, church affiliations (if any), current and expected salary, to World Vision Hong Kong at 2/F Mayfair Centre, 4 Anchor Street, Tai Kok Tsui, Kowloon (Attention: Head of HR and Administration) or email hrdept@worldvision.org.hk

Personal Data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the organisation's personal data privacy policy. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed within 12 months.